Refund Policy

Effective Date: March 20, 2024
Last Updated: September 9, 2026

This Refund Policy explains how Img2Vid reviews eligible subscription refund requests. It should be read together with our Terms of Service. Nothing in this Policy limits rights that cannot be excluded under applicable law.

1. Standard Eligibility

Refund requests for eligible subscription purchases must satisfy both of the following conditions:

• Request window: submit the request within 7 days of the purchase date.
• Usage threshold: no more than 20% of the credits included with that subscription may have been consumed.

Eligibility is assessed using the subscription and credit records available to us when the request is reviewed. Meeting the initial criteria allows a request to be reviewed; it does not guarantee approval where another exception, fraud concern, chargeback, legal restriction, or account issue applies.

2. Purchases That Are Not Eligible

Except where applicable law requires otherwise, the following are not eligible for a standard refund:

• Credit packs or add-on credits
• Subscriptions requested after the 7-day window
• Subscriptions for which more than 20% of included credits have been consumed
• Purchases made through promotions, discount codes, or a converted free trial

Cancelling a subscription is not the same as obtaining a refund. Cancellation stops a future renewal when accepted, while a refund request is reviewed under this Policy.

3. How to Request a Refund

Use the Request Refund option in your account's billing area when it is available. If you need help with a request, contact support@img2vid.net.

Please provide your account email, subscription or order reference, purchase date, and a concise reason for the request. Submit the request within the seven-day window; sending incomplete information can delay review.

4. Review and Processing

We aim to notify you of the review outcome within 5 business days after receiving the information needed to assess the request.

If a request is approved:

• The refund is returned to the original payment method where the payment provider permits it; that provider may require additional processing time.
• A processing fee of up to 10% of the original payment may be deducted to cover payment-gateway and administrative costs.
• If credits were used within the 20% eligibility threshold, the approved amount may be reduced proportionally for that use.
• Access and remaining credits associated with an approved refunded subscription may end or be removed, as described during the refund process.

5. Special Circumstances

5.1 Extended platform outage

If a platform-wide technical failure makes the Services completely unavailable for more than 24 consecutive hours, you may request a full refund or equivalent credit compensation. This exception is considered independently of the normal request window and usage threshold.

5.2 Duplicate charges

If a system error charges you more than once for the same purchase, we will refund the duplicate amount in full without a processing fee after verification.

5.3 Mandatory legal rights

If applicable law grants refund rights that are broader than this Policy, those mandatory rights control.

6. Cancellation and Refunds

Action	Effect
Cancel a subscription	Service remains available through the current billing cycle when cancellation is accepted. Cancellation does not itself issue a refund.
Request a refund	The request is assessed under this Policy. If approved, the subscription may end immediately and unused associated credits may be forfeited.

Unused time, mid-cycle cancellation, and subscription downgrades do not receive a partial or prorated refund unless applicable law requires otherwise.

7. Changes and Contact

We may revise this Policy by posting an updated version and revising the "Last Updated" date. For questions about this Policy or a refund request, contact support@img2vid.net.